Changes to Housing Ombudsman Service

From 1 October changes will be made to the Housing Ombudsman service, in particular how residents can access the service. As The Building Safety Act has now received Royal Assent earlier this year, s.160 makes provision for the so-called ‘democratic filter’ being removed from the referral process to the ombudsman, so residents will no longer have to refer their complaint to a designated person or wait eight weeks to access the service if they are unable to resolve their complaint through their landlord’s complaints procedure. A designated person could be an MP, a local councillor or a Tenant Panel.

Removing the filter ensures that social housing residents have unrestricted access to an Ombudsman, in line with nearly every other sector. 

Posted on 8 September, 2022 by Ortolan

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